Posted on: May 18, 2023
Date: May 18, 2023
Job Title: Helpdesk Technician
NOC Code: 2242
Description\Duties
- Provide support for end users in the use of a range of business applications.
- Maintain end user computer systems and business applications.
- Deliver basic training in the use of IT facilities and services.
- Monitors for compliance of policies outlining acceptable use of company systems, assets and information resource
- Maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Escalate technical issues to the Systems Engineer and/or IT Administrator where required.
- Assists in project implementation groups as needed.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing work networks and participating in professional societies.
- Achieves work results by establishing priorities, monitoring progress, revising schedules as needed, and resolving problems as they arise.
Qualifications:
- Basic knowledge of common IT systems
- Ability to critically evaluate and troubleshoot complex problems with a keen attention to detail.
- Self-starter who can work independently, is self motivated and is adaptable to a changing environment
- Ability to participate on multi-disciplinary teams.
- The ability to absorb, digest and relate detailed technical, business and regulatory information.
- Strong organizational and communication skills.
- Excellent interpersonal skills.
- Fluency in English, both verbal and written is required.
Salary: TBD
Hours of Work: Full-Time, Mon-Fri 8:30-4:30
Location (City\Town): Leamington
On Bus Route: No
Position Requires a Personal Vehicle: Yes
Additional Information
- Working extended hours outside of regular hours may be required
- Travel requirements across Canada and the USA
- Must possess a valid driver’s license and car
Contact: eac@publicboard.ca, (519) 733-6396