JPF 2023-05-53 Helpdesk Technician

Posted on: May 18, 2023

Date: May 18, 2023

Job Title: Helpdesk Technician

NOC Code: 2242


  • Provide support for end users in the use of a range of business applications.
  • Maintain end user computer systems and business applications.
  • Deliver basic training in the use of IT facilities and services.
  • Monitors for compliance of policies outlining acceptable use of company systems, assets and information resource
  • Maintain documentation as it relates to system configuration, mapping, processes, and service records.
  • Escalate technical issues to the Systems Engineer and/or IT Administrator where required.
  • Assists in project implementation groups as needed.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing work networks and participating in professional societies.
  • Achieves work results by establishing priorities, monitoring progress, revising schedules as needed, and resolving problems as they arise.


  • Basic knowledge of common IT systems
  • Ability to critically evaluate and troubleshoot complex problems with a keen attention to detail.
  • Self-starter who can work independently, is self motivated and is adaptable to a changing environment
  • Ability to participate on multi-disciplinary teams.
  • The ability to absorb, digest and relate detailed technical, business and regulatory information.
  • Strong organizational and communication skills.
  • Excellent interpersonal skills.
  • Fluency in English, both verbal and written is required.

Salary:  TBD

Hours of Work: Full-Time, Mon-Fri 8:30-4:30

Location (City\Town): Leamington

On Bus Route: No

Position Requires a Personal Vehicle: Yes

Additional Information

  • Working extended hours outside of regular hours may be required
  • Travel requirements across Canada and the USA
  • Must possess a valid driver’s license and car

Contact:, (519) 733-6396