JPF 2022-10-01 IT Analyst

Posted on: October 4, 2022

Date: October 4, 2022

Job Title: IT Analyst

NOC Code: 2281

Description\Duties

  • Conduct document system reviews, recommendations, and internal processes and procedures
  • Manage multiple tasks to deadlines; communicate progress at regular intervals
  • Provide frontline IT support, both face to face and remotely
  • Take ownership of support requests and be proactive in resolving issues
  • Integrate multiple systems and reconcile needs of different teams
  • Plan and oversee projects (e.g. upgrades, hardware/software installations)
  • Follow-up with end users to provide status updates as per service level guidelines
  • Previously demonstrated experience in diagnostics, problem solving, and positive client and end-user service
  • Develop, test, and implement IT systems to further business objectives
  • Other related tasks as assigned

Qualifications  

  • 3-4 years in an IT Analyst role managing multiple projects and providing IT support
  • Intrinsic interest and understanding of IT solutions and a genuine passion for technology efficiencies
  • Proven ability to create and maintain positive customer and end-user relationships with technical advice, and timely service
  • Ability to present complex information clearly and influence the outcome through effective verbal and written communication
  • Excellent people skills, building relationships with internal customers
  • Enjoy working in a fast-paced growing team and are comfortable talking to people at all levels of the business
  • Good interpersonal skills and ability to cultivate strong working relationships in a team environment is a must
  • Strong organizational skills to ensure proper follow up and adherence to project timelines
  • Experience with Office 365, Azure AD, ERP, and IOS considered an asset

Salary: The salary will be commensurate with experience and qualifications

Hours of Work: Monday – Friday, day shifts with some weekend hours as required

Location (City\Town): Staples, Ontario

On Bus Route: N/A

Position Requires a Personal Vehicle: Reliable transportation is required

Contact: eac@publicboard.ca, 519-326-0513


Share